From humble beginnings in an old derelict office running
sheds for taxis, to a fully fledged executive corporate
transport service that runs right across the UK and
Europe!
In early 1993 Philip Hitchen was working as the manager in
the business of Belle Vue Cars and went to collect a private
hire job. He was taking an old lady from Wembley Road, Gorton,
to Gorton Market to do some shopping and the lady asked Philip,
"What company is this taxi service?" Philip replied,
"This is Belle Vue Cars madam." She replied, "Is
that the firm that operates in what looks like a derelict
building down Hyde with all the sheds outside?" Philip
replied "Yes. That the one!"
With that Philip returned to Base and called a meeting with
Ian Bragg. "We need to do something about our company
image. Its not what I envisioned to be our customers vision of
our business!" Ian Bragg replied "What is your vision
of our business?" Philip said "To be the best Private
Hire Car Service in the City of Manchester!"
Philip Hitchen and Ian Bragg made a commitment there and
then that changes were needed and they needed to be reviewed
every month to make improvements. The company made plans to
install new principles from that day forward. A
philosophy of Constant and Never Ending Improvement was born
and a company strategy was developed and reviewed every
month.
The company redeveloped the Offices and Taxi Base, purchased
some newer vehicles, installed a car valeting program and also
a corporate uniform policy. The driver team were retrained in
customer service skills. Instead of not cleaning and valeting
their cars sufficiently, beeping their car horns on arrival of
a job and letting customers open the door to enter the car, the
(self employed) driver team transformed into a clean cut image,
knocking on doors, greeting people courteously, opening the
doors for passengers and serving sweets, news papers and
magazines. The companys private hire car service
transformed into a chauffeured car service and Belle Vue
have never looked back since that decision to make a commitment
of Constant and Never Ending
Improvement.
The companys philosophy of improvement has only increased
with time. All senior directors regularly attend
Personal Development Training programs having
been trained with some of the worlds best personal
development coaches including Tony Robbins. All staff
receive annual training to improve their performance. The
driving team most recently completing their CPC Training.
(Certificate of Professional Competence.)
Belle Vue have constantly invested in new vehicles,
new technology and have improved the resources of the company
from top to bottom ensuring the service today meets the
expectations of tomorrow.
Our Goal is to exceed our clients expectations time after
time. Have you ever been served really well? In a restaurant?
During a taxi ride? Or in a hotel? Do you remember how the
waiter, driver or receptionist made you feel? Can you remember
how you glowed with happiness at the response and commitment
you had just experienced? At Belle Vue our goal is to make you
feel like that all the time, from picking up the telephone to
remembering your journey many weeks later. In life we have many
experiences, some good, some bad and some out of this world. At
Belle Vue all of our team are truly dedicated and highly geared
to ensuring maximum performance resulting in a memorable
journey for you and your party, at all times. Please see a
range of testimonials in our information key. (If you have any
suggestions to make regarding our services please
Contact Us or complete
an Aftersales Form from
your Confirmation Paperwork.)
You can be assured of a dedicated and professional approach
from start to finish and our mission statement reads:
Belle
Vue (Manchester) Ltd - Mission Statement
To
deliver excellence across our range of services
To
exceed our customers expectations time after time
To be the best employer to the best team of people